Contact Us

You will receive an email and a text notification with your tracking number once your order is dispatched. If you have an account with us, you can view tracking details in the account section. Additionally, our courier partner will send you an email with the tracking information.

We can only change your delivery address before your order is dispatched. If your order has already been sent, the courier will provide options such as leaving the package with a neighbor when they contact you regarding your delivery.

First, check your tracking link for the latest updates. Our couriers strive to deliver your order by the expected date, but sometimes delays happen, especially during busy times.
If your parcel has not arrived within 5 working days, please contact our team for assistance.

If your order has been returned to us by one of our couriers, it is likely due to one of the following reasons:

• The parcel was refused.
• Our courier was unable to access the address after several attempts.
• The delivery address was incomplete.
• The parcel was damaged in transit.
• The order was not collected from the pick-up point within 10 days of delivery.

If your parcel has been returned to us, a member of our team will contact you upon its arrival.

We hope you're really happy with your purchase. If not, please visit our Return Policy page for detailed information on how to return an item. You'll find everything you need to know there.

If you received a faulty item or a product in error, we will cover the return costs. However, if you have changed your mind about the items, you will need to pay the return costs.

We aim to process your return and issue your refund within 10 days of drop-off. Your refund will appear on your statement between 1 and 5 days after processing, depending on your payment provider's lead times.

If your order has not yet been fulfilled, you can cancel or amend it. Please act quickly, as once your order has been collected, we cannot make any changes or cancellations.
If your order has already been sent, you have 28 days to return the items to us for a full refund.

We want to resolve any issues with incorrect items immediately. If you received an item that isn't what you ordered, please contact our team immediately via email at support@vapeandgo.co.uk.

First, check your tracking link for the latest updates. Our couriers strive to deliver your order by the expected date, but sometimes delays occur, especially during busy times.
If your parcel has not arrived within 5 working days, please contact our team for assistance.

We're very sorry there's an item missing from your order. If you are missing an item, please contact our team immediately via email at support@vapeandgo.co.uk.

Unfortunately, you can only use one discount code per order.

You can enter your discount code at checkout.